Shipping & order processing
Your credit card will be authorized at the time you place your order, though it will not be charged until the order ships. All delivery charges, however are charged upon initial shipment, regardless of partial or complete order status at that time.
Vance Kitira International has endeavored to ensure the accuracy of all information. We cannot, however, be responsible for errors or omissions.
We want you to be happy. If for any reason you are dissatisfied with your purchase, return it within 7 days for an exchange, credit or refund (excluding Shipping & Processing fees).
Surcharges applied to Express, Oversized options are in addition to regular shipping and processing charges. Shipping charges are not refunded once an item has shipped. International shipping fees will apply for Canada and other countries.
We keep most product in stock, housed in our 50,000 sq.ft. warehouse. This means we can ship most merchandise within 24 hours of receiving your order.
Most of our items ship the next business day, via UPS Ground and arrive within 3-7 business days.
SHIPPING & PROCESSING
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you and covering related overhead.
SHIPPING & PROCESSING CHARGES
|For orders totalling||include|
|Up to $50.00||$1.99|
|$50.01 to $100.00||$3.95|
|$100.01 & over||5%|
SHIPPING TO HAWAII
Items shipped to Alaska, Hawaii and other US territories are delivered by UPS at our regular shipping and processing fees, with an additional charge of $10. This surcharge is in addition to regular delivery charges.
We strive to ship all orders complete. In the event that backorders do occur, we will ship as soon as those items become available. Should you wish to cancel your backorder, please email us your intentions to email@example.com.